I have been talking with the upper echelons of farrow and Ball about the non drying and after doing lab tests last week and failing to replicate the non drying issue, now they are doing "consumer" testing outside the lab. Apparently going to contact me in a couple of weeks with their results.
They keep banging on about it not being their paint at fault, insist there is no formulation change since 2009.
When I said that so many decs seem to get short shrift from customer support they keep on saying they dont patronise painters, and they do own up if they are at fault and refer "us" to the faults catalog at the Paint Quality Institute to see where we are going wrong when paint bubbles, flakes or whatever else is going wrong. Never had that info from them before, have any of you?.
Not sure where the chain of command get their info from.
Obviously, like you would assume everyone in the world is sick if you work in a hospital, equally, with the feedback I get from all round the place, you would think every F&B egshell job s a complete fiasco.
However when so many good painters get issues, you have to wonder it must be that the paint is too "particular". If an atmosphere is too humid for their eggshell, but not too humid to split/swell the joints on a new wooden kitchen, whats all that about? I dont buy that there isnt an issue their end with the formulation, or there isnt fundamentally an inability for it to work in a variety of real world environments. Anyway, will let you know when head of tech support calls me